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Recognized for Exceptional Resident Experience in Skilled Nursing and Assisted Living

Recognized for Exceptional Resident Experience in Skilled Nursing and Assisted Living

Pinnacle Customer Experience Award 2021

S. Setauket, NY…March 10, 2021…

Jefferson’s Ferry Life Plan Community was recently honored for outstanding resident satisfaction and overall achievements in the health care industry.  For the third year in a row, The Vincent Bove Health Center at Jefferson’s Ferry received Pinnacle Quality Insight’s Customer Experience Award. This award recognizes Jefferson’s Ferry’s dedication to providing “Best in Class” service in Assisted Living and Skilled Nursing, scoring in the top 15% of assisted and skilled nursing facilities nationwide over a 12-month period of study.  Jefferson’s Ferry excelled in the categories of Nursing Care, Cleanliness, Individual Needs, Recommendation to Others, Activities, Admission Process, Safety & Security, and Overall Customer Experience.

“It is especially meaningful to earn this important award for our work over the last year against the backdrop of COVID,” said Jefferson’s Ferry President and CEO Bob Caulfield.  “The Pinnacle Award is a direct reflection of the outstanding work that our employees perform every day, and in 2020, under extraordinary circumstances. It’s always gratifying to know that our residents recognize our staff’s unwavering commitment to their well-being  and to providing the highest level of quality service no matter what the circumstances.”

Over the course of 2020, a sampling of residents of the Vincent Bove Health Center at Jefferson’s Ferry and their families participated in monthly telephone interviews that asked open-ended questions to rate their experiences in specific categories.    Every month, Jefferson’s Ferry staff evaluated the results from the telephone interviews to gain a better understanding of resident needs and make improvements when necessary.

“We always consider the work we do for our Assisted Living and Skilled Nursing residents as ‘front line’ as our staff and residents form such close relationships,” explained Anthony Comerford, Vice President of Health Service. “In 2020 this quality of care took on a new meaning, as we adjusted to uphold even more stringent health and safety protocols while maintaining that close relationship.  The mutual respect and trust that we share with our residents made these changes much more manageable.”

“While we don’t do our work with the goal of winning awards, achieving what amounts to the highest recognition from the where it matters the most, our residents, well it doesn’t get any better than that. Our goal is to always to provide our residents with the means and peace of mind to live their best life here at Jefferson’s Ferry.  It is especially meaningful to know that we are consistently hitting the mark, even when faced with unprecedented challenges,” added Caulfield.

Pinnacle Quality Insight, a customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, conducted more than 150,000 phone surveys among approximately 2,700 care providers in all 50 states, Canada and Puerto Rico.

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