Jefferson’s Ferry Earns Dual Awards for Industry-Leading Excellence, Customer Experience in Assisted Living & Skilled Nursing

South Setauket, NY - Jefferson’s Ferry, Long Island’s first not-for-profit Life PlanCommunity, has earned two 2026 Customer Experience Award™ distinctionsfrom Activated Insights, recognizing its Assisted Living community and SkilledNursing services for exceptional care, responsiveness, and a consistentlystrong resident-and-family experience, while fostering vibrant community lifefor the region’s rapidly growing senior population. This recognition comes asJefferson’s Ferry celebrates its 25th anniversary year -- a milestonethat highlights the community’s enduring leadership in senior living on LongIsland, offering Independent Living, Assisted Living, Memory Care, short-term rehabilitation,long-term care, and on-site clinical services all on one campus.

Activated Insights, aleading data agency focused on analyzing and enhancing the long-term andpost-acute care field, conducted interviews with Jefferson’s Ferry residentsand families over the past year to evaluate quality and satisfaction acrossmultiple dimensions of care and service. The findings were benchmarked against national performance data drawnfrom thousands of interviews conducted each month across the industry.

 Jefferson’s Ferry’s Assisted Livingcommunity earned recognition in the top 15% nationally (85th percentileor above) in three categories: Response to Problems, Individual Needs, andOverall Customer Experience. Jefferson’s Ferry’s Skilled Nursing servicesalso achieved top-tier ratings across multiple service areas, including:

• Nursing Care
• Communication from Facility
• Dignity and Respect
• Safety and Security
• Professional Therapy Services
• and Recommend to Others (among others).

“This recognition is especially meaningful because it reflects what residents and families experience every dayacross the continuum -- responsiveness when issues arise, individualizedsupport, and an overall experience rooted in dignity, respect and wellness,” said Bob Caulfield, President & CEO of Jefferson’s Ferry. “We’re proud of our team and the standards they uphold, particularly as Jefferson’sFerry marks 25 years of serving older adults on Long Island.”

“At Activated Insights, our mission is to help care providers enhance their services by leveraging data and feedback to drive positive change,” said Bud Meadows, Chief Executive Officer of Activated Insights. “Recognizing Jefferson’s Ferry with Customer Experience Awards for both Assisted Living and Skilled Nursing underscores why Jefferson’s Ferry has remained an industry leader for 25 years -- consistently going above and beyond to ensure residents and their families receive the best possible care and experience and truly setting the bar for quality in the industry.”

Activated Insights’ Customer ExperienceAward is based on direct, ongoing feedback from residents and families, including:

• Monthly telephone interviews with open-ended questions and ratings across multiple categorie
• Thousands of interviews conducted each month across the industry to benchmark performance nationally
• Evaluation across 12–16 service categories (including communication, dignity, safety, and food quality)
           

Series of RespectedNational Rankings & Honors Reinforces Industry Leadership

 The Activated Insights award follows two of the nation’s most respected senior living distinctions for 2026. Jefferson’s Ferry was named #1 in New York State and #28 nationally in Newsweek’s 2026 America’s Best Continuing Care Retirement Communities rankings, placing the community among the top 1.5% of roughly 1,900 CCRCs nationwide, with only 330 communities earning a spot on the list. In addition, U.S. News & World Report recognized Jefferson’s Ferry as a Best Nursing Home for 2026, awarding a 5-out-of-5 Overall Rating and High Performing distinctions in both Short-Term Rehabilitation and Long-Term Care.

Jefferson’s Ferry also continues to demonstrate strong outcomes tied to resident well-being. Recent findings show only 1.9% of residents show signs of depression, compared with 17.4% statewide and 10.3% nationally.

Record Demand Continues Amid Campus Transformation and Expansion

Jefferson’s Ferry’s recent industry recognitions and rankings further underscore why the community continues to experience record demand. The organization is now in the second phase of its multi-million-dollar Journey Toward Renewal, a campus-wide transformation designed to enhance the life-enriching environment for residents at every stage of life. This phase includes 12 new one-bedroom-with-den and two-bedroom-with-den Independent Living apartments, which were fully reserved prior to construction after being announced this fall, reflecting the demand.  Waitlists also remain active across every Independent Living floor plan, particularly the larger layouts.

About Jefferson’s Ferry

Jefferson’s Ferry is a not-for-profit Life Plan Community for active adults aged 62 and above, with Independent Living cottages and apartments, Assisted Living apartments, and a quality health care center all on one site. A multi-million-dollar expansion and renovation project, “The Journey Toward Renewal,” has updated the life-enriching environment for residents at every stage of life. Residents enjoy six distinct dining venues, an expansive Healthy Living Center and Fitness Center, and astate-of-the-art Rehabilitation Therapy Center. Also, Jefferson’s Ferry is home to “The Grove,” which opened in 2024, a Memory Support Neighborhood providing a high quality of life and care for 20 residents living with Alzheimer’s and other dementia-related diseases. Jefferson’s Ferry has been recognized with the Activated Insights Award (formerly known as Pinnacle Quality Insight’s CustomerExperience Award) for seven years running, among other distinctions.

About Activated Insights

Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering capabilities in recruitment, training, retention, and experience management, Activated Insights helps organizations enhance carequality and boost employee engagement. Its data-driven approach -- including benchmarking and recognition programs -- supports providers in improving satisfaction, reducing turnover, and achieving operational excellence across the continuum of home-based care, senior living, and post-acute care. To learn more about the Customer Experience Awards, visit activatedinsights.com/customer-experience-awards/.

Media Contact:
Justine DiGiglio, Epoch 5 PR

cell: 631-807-1088
email: jdigiglio@epoch5.com